QUESTIONS AND ANSWERS
Here you will find answers to the most frequently asked questions about our services. If you do not find an answer to your question, do not hesitate to contact us.
Letter of notification by email
In special cases, where it has been agreed in advance, a letter of notification can be sent as an email attachment. In such cases, the whole purchase process often takes place online, and the person who is taking out a subscription identifies him/herself on registration. If you receive an email about a letter of notification where the attachment is missing, the attachment has been blocked by a firewall on your computer or your email hosting service. Unfortunately, we are unable to resend such emails, but you can request a transcript of the data registered about you and we will send you a letter by post.